KAI · O2C — the collections workspace that tells you what to do next

A complete tour of the platform with real screenshots from the live application: prioritisation, account workspaces, intelligent communication and portfolio governance.

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Business value

Collect earlier, with less effort — without replacing your ERP

KAI · O2C converts accounts receivable into faster, more predictable treasury with your existing team. For the finance function, the benefit is measured in lower DSO, working capital released, team productivity and fewer losses from late follow-up.

€ The goal in one sentence: collect earlier and with less effort — the solution tells each collector who to contact, when, why and with what expected impact on treasury, without replacing your ERP.

The business cases we solve

1Collections prioritisation

The team cannot contact every account and prioritises by amount or intuition.

More useful contacts, focus on expected value and better recovery.

2DSO reduction

Overdue or approaching invoices do not receive timely follow-up.

Faster collections and working capital released.

3Collector productivity

Time is lost extracting data, reconciling spreadsheets and preparing e-mails.

More time contacting customers, less manual preparation.

4Shared-services standardisation

Each region or collector works with different criteria.

Homogeneous cadence, segmentation and supervision.

5Month-end pressure

Workload peaks and late follow-up of approaching due dates.

Automatic priority escalation in the window before close.

6Unapplied cash

Unallocated balances block visibility and create manual work.

Roadmap to O2C-03: application proposals and resolution.

7Inconsistent communication

Templates and cadences vary by person or country.

Roadmap to O2C-04: governed, multilingual customer communication.

Illustrative ROI by company size

Small company
€3M credit sales / year
≈ €19.6keconomic value / year
ROI 227% · payback ≈ 9.2 months
Large enterprise
€1.2bn credit sales / year
≈ €886keconomic value / year
ROI 705% · payback ≈ 3.4 months

Value = cash released + financial benefit + team productivity + fewer losses from late follow-up.

Figures are an illustrative commercial simulation, not a promised result. The financial benefit assumes a 5% annual financing cost and scales with each company's real cost of capital.

1

A work queue that ranks itself

Instead of ageing reports and manual sorting, every account is scored by the collection priority engine and presented in a single queue. Filters, search and export are one click away; a side panel keeps today's priorities visible.

  • Four KPI cards: total AR, to be collected, actioned/pending, customers reached
  • Segmented filters — all, high, medium, low, do-not-contact
  • Risk drivers and next action visible on every row
Prioritised customer work queue
2

Account workspace with explainable AI

Opening a customer shows the recommended next action first — with its evidence: broken promises, overdue days, disputes, payment history. Financial exposure, credit limit and risk drivers sit right beneath it.

  • AI recommendation card with priority score and rationale
  • Invoices, promises, disputes, communications and history in tabs
  • Docked action bar: promise-to-pay, log call, log e-mail, send reminder
  • Contact directory and notes, editable in place
Customer case workspace with AI recommendation
3

Supervisor portfolio insights

The supervisor dashboard turns the portfolio into decisions: collection trend, strategy mix by exposure, ageing distribution and promise-to-pay outcomes — filterable by collector, country, customer group and company code.

  • Portfolio, collector and personal views in three tabs
  • Collector performance with workload and success metrics
  • Broken PTP amounts highlighted for immediate escalation
Collection trend — last 6 months Aging distribution of receivables Promise-to-pay overview
4

Intelligent outbound communication

The outbound worklist shows who is eligible for contact and who is suppressed by touch strategy. Reminders are generated from scenario templates in the customer's language and delivered through your own SMTP server.

  • Eligibility and suppression status per customer, with reasons
  • Scenario templates: overdue, due, mixed, deduction, discount
  • Full timeline of sent, failed and pending communications
  • Performance analytics: success rate per scenario and channel
Outbound communication worklist
5

Governance, assignments and e-mail security

Administrators assign supervisors to collectors and collectors to customers, manage users, and configure e-mail delivery with encrypted credentials. Every administrative change is written to the audit log.

  • Role-based access: collector, supervisor, admin
  • SMTP configuration with encrypted secret storage
  • Scoring rules and business parameters under admin control
Admin panel — assignments and governance
Access model

Three roles, one shared truth

After sign-in, each user lands in the view that matches their role — with server-side enforcement of what they can see and do.

Collector

Works an assigned portfolio: queue, customer workspaces, promises, calls, e-mails and reminders — in English or Spanish.

Supervisor

Monitors portfolio performance, reviews collector workload and follows up on broken promises and escalations.

Administrator

Manages assignments, users, scoring rules, e-mail delivery and the audit trail of every change.

Ready to see it live?

The demo environment runs the exact application shown in the screenshots above — no slides, no mocks.